Our Services

Our integrated service offering combines Managed Services, Consulting and System Integration and Industry Products that are embedded into each Industry offering. With this service structure, we are able to provide full life-cycle IT services.

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Engineer On Site

We provide superior Engineer on site support on a short or long term basis. We have accumulated an invaluable technical knowledge base and have developed IT industry methodologies and best practices.

Being proactive in our approach and preventing the majority of problems from occurring in the first place our aim achieve to increased uptime and overall system stability.

WCS can provide you with engineer on site for a fraction of the cost of a full-time IT professional. We manage day-to-day IT Services, provide impartial advice regarding IT related business issues and deliver exceptional value for money.

We take complete responsibility for our customer’s overall IT requirements, meaning it is our job to make sure your IT network is working. If you already have an in-house IT team we can also act as an extension of this, deploying third-line technical support and expert advice when you need it.

Our dedicated team of engineers can rapidly access your end-user systems from our Network Operations Centre (NOC), providing an immediate response to issues as they occur. Our helpdesk is operated by experienced IT professionals who have a pool of knowledge and experience to ensure the fastest turnaround on your IT related problems.

  • Supplement your existing staff
  • Installing new hardware or desktop platforms
  • Adding peripheral equipment
  • Help in day-to-day support and management

Manage Service Maintenance

We are responsible for providing the Network, Server, Storage, Security and IT Equipment services needed to maintain in good working order. We ensure that the IT Equipment are properly maintained.

We can serve as your single contact to manage maintenance across your enterprise, including all IT Equipment products. Coverage is available for distributed workstations, high end to midrange equipment, PCs, printers, servers, mobile and networking hardware and software.

When maintaining a multivendor network environment, you are faced with the challenges of managing multiple hardware vendors, integrating new technology and controlling hardware maintenance costs.

WCS Maintenance Services - managed maintenance solution, provides remote and onsite maintenance with a choice of several different levels of support across a large services portfolio.

Enhanced service call management with dispatch automation and multiple service provider management in a single contract, with a single point of accountability

  • Onsite hardware break/fix (warranty and maintenance, direct delivery and vended)
  • coordination, maintenance transition and delivery management
  • Help desk electronic link option interface for problem reporting, tracking and measurement
  • Ongoing project/escalation/service delivery management

Our flexible, end-to-end solution services set can include:

  • Maintenance management
  • Repair coordination
  • Problem management
  • Asset management
  • Administration

We can provide 24x7, single-source service for in-warranty and post-warranty maintenance services designed to help keep your multivendor operating environment up and running at peak efficiency. We can offer hardware maintenance services for a variety of equipment manufacturers, including Cisco, Procurve, Juniper, Nortel, Avaya, A10 Network, Barracuda, HP Network, IBM, Sun, HP/Compaq, EMC, Dell, and others.


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